What our members say
William Hanley, Supervalu, Rowlagh, Dublin
The CSNA for the most part operate in the background causing no disruption to daily grindstone duties, therein lies the beauty of the organisation because it is permanently on the pulse watching out for announcements that may impact members and often sorting the potential impacts before many retailers are aware of the threat.
Vincent Jennings and the team in the CSNA have proven to me time and time again that they have one agenda and that is to protect independent retailers by lobbying, intervening and simply hassling the relevant parties or organisations until an amicable agreement is arrived at.
I recommend that all independent retailers should be a member of the CSNA, there is no cheaper or more efficient way to protect your business interests.
Retail in Ireland is changing fast. As a Sole Trading TSN of 67 years, competition from multinationals, and symbol shops as well as new legislation and regulations makes retail trading difficult. CSNA is a life line for businesses like ours. The CSNA is a wonderful, friendly and always available Association. Vincent and his team as well as the wonderful executive (all retailers themselves) work tirelessly on our behalf. They represent us at government legislation meetings and fight for margins and deals all the time.
While print media is nationally on the decline it still accounts for 50% of our business. CSNA’s help has been wonderful in maintaining our margins, keeping us up to date on price changes and suggestions on how to increase our sales. The recent rebate negotiated on our behalf from INM publications was most welcome.
The New CSNA publication “Directory of Services” is a wonderful bible for anyone in retail as is the weekly E-zine newsletter which keeps us up to date on all changing policies and legal developments.
Retail is a vocation with wonderful benefits most of the time but it is made easier with CSNA fighting on our behalf. Thank you for always being there and your help and guidance.
I became a member of the CSNA in 1999 and have never looked back. In my opinion, it is essential that retailers have access to an organisation such as the CSNA. The help and advice you can get from the CSNA is invaluable both from the CSNA website and also from the very efficient CSNA staff that are only a phone call away. The extensive knowledge from the Association in the main areas of retailing such as Human Resources, Legislations, Suppliers etc. is priceless!
Legal disagreements whether big or small are costly and stressful. At €140, the DAS policy which covers audit costs and other legal fees is a real winner – this alone has saved me money! Keeping up with all the developments is a full time job and like all other retailers it’s something I don’t have enough time in the day to do. I need to be in the shop, behind the counter, meeting my customers and manage the day-to-day running of the business. It gives me great confidence to know that I don’t have to worry about keeping up with all these ever-changing developments. I’m confident that my DAS policy covers me and that is down to my CSNA membership. They look after me so I can get on with look after my customers and staff.
The affinity deals set up by the CSNA for its members are invaluable and the savings we made in our shops was astounding. We have access to better rates through suppliers of insurance, energy and telephone to name a few. We got friendly and efficient advise from the suppliers and it gave me great confidence that we were being well looked after. In this day and age, it’s hard to find a company that’s sole interest is to look after you to help save you money. The savings more then covered my membership costs for the year and it is great to avail of a deal when you know with certainty that you are receiving 100% of the deal. A real benefit of the CSNA is its independence and I’m delighted to be a member.
The CSNA is an association like no other. There is always a friendly voice at the end of the phone and no matter what the problem is CSNA endeavour to resolve it to my satisfaction. One of their reasons for becoming a CSNA member is that they will support you – the retailer. This is what they do. They listen to your concerns, they advocate for you, they keep you informed and up to date with new and changing policies and legal developments and they do all this independently, just like they promise. The integrity of the association is so important –the CSNA is our voice, as retailers and our interests are the associations’ only interests. Thank you CSNA for your help and guidance.
Full-time, part-time, casual, mornings, evenings, weekends – lots of people, lots of hours and lots of HR and employment questions, queries and issues, sometime good and sometimes bad. I received expert advice on several H.R issues at various stages throughout my CSNA membership. To know there is someone at the end of the phone to go to for help and advice gives such peace of mind. Sometimes you might need to speak with a professional HR person however, other times you just need to talk it through with someone you can trust to decide if there is a simple solution to the matter or if indeed you need professional assistance. For all my employment and legal issues CSNA have always steered me in the right direction and for that alone my membership is definitely worth it.
As retailers we are all aware of the importance of Safety Statements in our stores and for our employees. We also have legal requirements and for which everything needs to be in order. The main aim of these statements is to make sure no-one get hurts or becomes ill. When it came to carrying out the risk assessments for the Safety Statement in our store, we didn’t know where to start. However, through our membership with the CSNA we received invaluable assistance in identifying the risks and hazards and in turn the preparation and implementation of the Safety Statement for my store. We also got vital information in relation to who needs to read these documents, how often and how to keep them up to date. It is a weight off our minds to know my Safety Statements are correct and if a HSA inspector calls to our shop we’ll have no worries in handing them over when the inspector asks to view them.