In most cases where a claim against you is brought to your attention, it is done through a letter from a solicitor representing the claimant. In certain cases, (but rarely), you may have a complaint from someone that might suggest that a formal claim may follow.
Never attempt to deal with a formal claim until you have reported the matter to your Insurer, as to do so could easily prejudice their subsequent chance of a defence and could lead to them refusing to deal with a claim. Always call your Insurer/broker to discuss and agree the appropriate response.
In the case where someone approaches you informally, please remember it costs nothing to be a nice person and being overly defensive or angry simply will not help.
Always remember – call us to discuss any/every incident. We will advise and guide you.
Gerry Monks Stephen Brack Jackie Reid
087 2830560 086 0400568 01 2988266
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