Retail staff are on the front line dealing with criminal activity, threats and violence and arguably professional claimants. Prosecure facilitate staff training through CSNA Skillnet to our members and the feedback on this course has been fantastic. They recently presented at our Skillnets seminar in Dublin in an effort to enhance staff safety, reduce claims and loss from criminal activity as well as increasing staff morale and motivation which may lead to a decrease in staff turnover and absenteeism. We are delighted to be bringing our members some of their top tips as part of this dedicated security update.
Staff safety is paramount, body language and tone of voice are key in conflict situations. Prosecure recommend that when dealing with a potentially aggressive situation staff:
Approaching a suspected shoplifter may lead to Defamation, False Arrest or False Imprisonment if not done correctly. The following is a guide: