Help & Advice

As the largest independent body of convenience store retailers and newsagents in Ireland, the single most important objective of  CSNA is to protect our members interests. All help and advice is sought independently and delivered with integrity to our members.

Should a situation arise where CSNA may not possess the advice you require in-house, we will point you in the right direction so your query or issue will be dealt with by a recommended qualified professional or public service representative who specialises in that specific area.

The help & advice offered by CSNA includes, but is not limited to; employee rights, equality, health and safety, workplace relations and legislation. CSNA acts in an advisory capacity to members and actively lobbies on your behalf. All queries, concerns and issues are listened to carefully and fully respected and all communication remains private under the instruction of the member. We strive to keep all members up to date with the latest news, information and advice through our multiple communication platforms.


Resources and Information

Payzone Useful Contacts
Human Resources

Sample Written Statement Of ‘CORE’ Terms Of Employment – View

WRC Inspection Checklist – View

Sample Contract of Employment – View

Public Holiday Entitlements – View

Sunday Pay and Annual Leave Entitlements – View

Protection of Young Persons Act – View

Age Restricted Products

Show Me I.D – Be Age OK

  • The ‘Show Me I.D – Be Age Ok’ youth access prevention programme has been developed by a range of trade organisations to provide Irish retailers with advice, support and leading practice on how to avoid the sale of age restricted products to minors.
  • Downloadable materials available here include a refusals register in which you are encouraged to record all underage refusals, top ten tips for refusing minors and a poster for display in your back office.

Click the links below to View and Download:

Tobacco Register Form

Tobacco Register – Change of details Form

Guidelines on Test Purchasing of Intoxicating Liquor

Carriage Charges

Carriage Charges

View and Download Carriage Charges 2020

Newspread & EM Ready Reckoner

Newspread Ready Reckoner

  • View and Download here

EM Ready Reckoner Q1 2021

  • View and Download here

Training Videos

Ice Cream Allergen Notice

View and download here 

SME SUPPORT – SMEs Online Guide to Funding Supports

  • There are over 80 different Government supports for Irish start-ups and small businesses. This Online Guide is to help Irish start-ups and small businesses navigate the range of Government supports to see which you could possibly apply. Click here

SME Support Tool

  • Use the SME Support Tool to see what supports are available to help your business grow. There are over 80 Government supports available to Irish start-ups and small businesses. The online tool will quickly help you discover which supports best fit your business.
  • To access the support tool Click here 

Energy – How Retailers Cut Wastage and Costs

A new guide for retailers has been launched that aims to help them reduce their waste and environmental footprint. Entitled ‘Resource Efficiency for the Retail Sector’, the guide was launched by Green Business, in conjunction with the Environmental Protection Agency.

In it, retailers can learn how to reduce their energy, water and waste bills, says James Hogan, programme manager with Green Business. “This is the essential ‘green bible’ for retailers of all types and sizes,” he adds.

The guide calculates, for instance, that a hot water tap left running unnecessarily for 10 minutes per working-day hour can end up costing companies €6,000 per annum. Savings can also be made by switching to LED lighting and other energy-efficient devices. As Irish retail continues to struggle against the effects of declining sales, stagnant consumer demand and rising business costs, dedicated guidelines demonstrating how the retail industry can achieve significant savings by maximising the efficiency and sustainability of resources has never been so timely.

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